No tv on my account

[Danbuxtin]

Hi,

 i have signed up for now broadband and tv. I joined with an offer of half price for entertainment subscription but neither this or the movies i signed up for appears on my account. As am im now a broadband member i cant get the offer. Not sure whats going on here. Can anyone help???

[gavs82008]

@Danbuxtin 

Sounds like there is a chance of another account with the same payment details. Check this link to determine whether you have another account.

https://help.nowtv.com/article/find-an-account