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Anonymous User
Not applicable

Cant download

Can't find any little download arrow

?????

8 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you using the NowTV App with a Mobile IOS or Android device ?

 

What TV show or Movie are you trying to download where not all movies or TV shows are downloadable due to Rights Restrictions.

 

See if this linked article helps in anyway.

 

https://help.nowtv.com/article/download-shows-or-movies-to-watch-offline 

Anonymous User
Not applicable

I'm trying on my laptop

And Samsung mobile

And there is no arrows

For anything 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

From my understanding Laptops via your internet browser on the website is not supported.

 

With regards to your Samsung phone are you using the NowTV App from the Google Play Store and not via the NowTV website ?

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you can post a name of the TV show or Movie (Disney films are not downloadable from what i can see) that you are looking at, i will double check on my Android Tablet when using the NowTV App if i can see the Download Arrows on my device. 

Anonymous User
Not applicable

I'm off on holiday and happy

To download any films for

For flights lol

But box set Mayb the young

Pope

 

And not sure if I did it from store

Or not 

Should I install and do it again?

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Yeah perhaps delete the NowTV App from your Android Samsung Mobile and download the NowTV App again from the Google Play Store.

 

I have just checked The Young Pope on my Android Tablet and next to each episode it shows the Download Arrow.

 

Screenshot_2020-02-14-18-21-26.png

 

Anonymous User
Not applicable

Cheers for ur help

I will try that later

Anonymous User
Not applicable

Ha

Just had to let u know

I hadn't downloaded any

App,lol

Just have thru the store

And it works,lol

Again thx for ur help