14-02-2020 15:58 - edited 14-02-2020 15:58
14-02-2020 16:04
Hi @Anonymous User
Are you using the NowTV App with a Mobile IOS or Android device ?
What TV show or Movie are you trying to download where not all movies or TV shows are downloadable due to Rights Restrictions.
See if this linked article helps in anyway.
https://help.nowtv.com/article/download-shows-or-movies-to-watch-offline
14-02-2020 17:25
I'm trying on my laptop
And Samsung mobile
And there is no arrows
For anything
14-02-2020 17:29
Hi @Anonymous User
From my understanding Laptops via your internet browser on the website is not supported.
With regards to your Samsung phone are you using the NowTV App from the Google Play Store and not via the NowTV website ?
14-02-2020 17:33
Hi @Anonymous User
If you can post a name of the TV show or Movie (Disney films are not downloadable from what i can see) that you are looking at, i will double check on my Android Tablet when using the NowTV App if i can see the Download Arrows on my device.
14-02-2020 17:57
I'm off on holiday and happy
To download any films for
For flights lol
But box set Mayb the young
Pope
And not sure if I did it from store
Or not
Should I install and do it again?
14-02-2020 18:25
Hi @Anonymous User
Yeah perhaps delete the NowTV App from your Android Samsung Mobile and download the NowTV App again from the Google Play Store.
I have just checked The Young Pope on my Android Tablet and next to each episode it shows the Download Arrow.
14-02-2020 18:29
Cheers for ur help
I will try that later
14-02-2020 19:14
Ha
Just had to let u know
I hadn't downloaded any
App,lol
Just have thru the store
And it works,lol
Again thx for ur help