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Anonymous User
Not applicable

Boost not added to account

Paid for a boost through talk talk and the boost has not been added to the account. I need help in this issue and who to contact.

movies showing not entertainment boost 

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Has it been more than 4 hours since you purchased the Boost Membership? 

If not go into your main playback device such has your TalkTalk Youview box and from the NOW App under the My Account tile box on the bottom grid row, try signing out and back in again to see if that triggers the Boost Membership.

Not sure what you mean by movies showing not Entertainment Boost in your last sentence.

Where Boost should offer the following.

https://help.nowtv.com/article/what-is-now-boost 

When Boost is activated you should see HD at the end of the live TV channels in the NOW App TV Guide, and if you play something on Demand that has the HD icon and give it 20 seconds or so to start streaming and press the info button on your Youview Remote it should give a streaming figure on screen around 8000 or there abouts.

If you purchased the Boost and the NOW TV Membership is billed through TalkTalk directly and not NOW direct you will need to contact Talktalk Help support.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

I can see where the Entertainment Boost comes from by reading the TalkTalk help page in my post below,  which is an older legacy TalkTalk TV Boost offering and was nothing to do with NOW Boost Membership.

I am not a TalkTalk customer, but if it was me I would contact TalkTalk or maybe seek some help also over on the TalkTalk Community Forum.

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Here's the TalkTalk contact details in the link page below if your NOW subscription is billed directly by Talktalk.

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

I am not a TalkTalk subscriber myself, but see if anything in this TalkTalk NOW help page link can be of some assistance.

https://community.talktalk.co.uk/t5/Articles/About-NOW/ta-p/2457383