Xbox app

[Callas]

Hello.

I’m having trouble with the Xbox app. When I try to get and download it in the store I get a message saying ”it looks like you already own this” and won’t let me proceed. I can’t see the app in my library and don’t think I have previously downloaded it. Any suggestions?

[Saint1976]

@Callas there's been a number of reports of the same issue with Netflix on the Microsoft help community so I'll assume this is a problem Microsoft's end. See below, one of many threads where someone has posted a work around by adding a new profile.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-series-s-tells-me-that-i-already-own-netflix...

[gavs82008]

@Callas 

Report with staff via live chat by clicking 'chat online' within the green box. Don't hit 'get help quicker' as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint