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MarkScan
Newbie

Xbox app not downloading

Trying to download Now tv app for Xbox and the Microsoft store claims I already have it and can open it in my apps. I have never downloaded it previously but because it thinks I have I cannot download it.

2 REPLIES 2
Saint1976
Elite 3

@MarkScan  there's been a number of reports of the same issue with Netflix on the Microsoft help community so I'll assume this is a problem Microsoft's end. See below, one of many threads where someone has posted a work around by adding a new profile.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-series-s-tells-me-that-i-already-own-netflix...

gavs82008
Legend 5
Legend 5

@MarkScan 

Report with staff via live chat by clicking 'chat online' within the green box. Don't hit 'get help quicker' as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help