getting message saying cannot play in your country

[Annoying]

Ive got a 6 month contract and i cant watch anything, it wont sign in on the xbox app then signs in on browser and says cannot play in your country. 

[gavs82008 · Accepted solution]

@Annoying 

Are you UK or ROI?

Have you down a power down of your router for 30 minutes?

[Annoying]

@gavs82008 from the uk and i use mobile data through giffgaff 

[gavs82008]

@Annoying 

Have you tried on another device such as your mobile?

[RoyB]

@gavs82008 

Thats where his GiffGaff is from.

@Annoying 

Check the IP address that GiffGaff has assigned you and see if it come up as a UK one.

https://whatismyipaddress.com/ip-lookup

[Annoying]

@RoyB hey so I gave my details to my mum who has broadband and she's getting the same message as me so I'm confused

[RoyB]

@Annoying 

This does sound like you bought a UK subscription and you are trying to play it in Eire, or vice versa.

Is this possible? What area are you in at the moment?

[Nitro]

@Annoying whats the dns settings set on your xbox?