29-09-2014 12:18
Its three days now and three attempts chatting to customer services since commencing my subscription on Apple TV and MAC computer and I still await a solution to my problem. I can log in to my account, I can see the service content but when I try to play I get the same error message every time - An error occurred loading this content. Try again later. Not impressed so far. Please, can anyone help?
Solved! Go to Solution.
02-10-2014 13:14
05-01-2015 20:54
Sorry to hear this @Anonymous User ,
Can you please let us know what you are trying to watch when this occurs?
Thanks,
Karl
NOW TV Team
06-01-2015 11:38
06-01-2015 12:38
Thanks @Anonymous User
Sorry to hear this.
If you're unable to play any content on NOW TV, it may indicate that your box is having trouble maintaining a connection to your modem.
Are other apps and services currently streaming?
Thanks
Steve
NOW TV Team
07-01-2015 13:22
07-01-2015 17:22
Hi @Anonymous User
I'm sorry you've had issues viewing content on your Apple TV. Can you have a look at this article which has some suggestions to overcome your issue.
Can you try rebooting the box and or router which can help to solve the issue. Let us know how you get on.
Thanks
Ranj
NOW TV Team
08-01-2015 9:39
08-01-2015 12:34
Hi @Anonymous User
Sorry to hear that you are still experiencing issues. To investigate further can I ask who your ISP is?
Regards
Ranj
NOW TV Team
09-01-2015 8:11
10-01-2015 12:14
Hi @Anonymous User
Terribly sorry about that.
Have you contacted Apple support by any chance?
Regards,
Birgit
NOW TV Team
10-01-2015 16:04
No, as everything else works fine - it's only Now TV that doesn't, and i can see that loads fo other people are having exactly the same problem - so I am sure it is a Now TV problem, not Apple...