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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Phone line Cancellation

Hello all, I've received confirmation from Now that my phone line is being transferred to Virgin Media in October, which I initiated. Although it's not been stated in their email I assume that my fab fibre broadband service will also cease on this sa...

End of contract increase

My Now Broadband 'Fab Fibre' contract is due to expiry middle of February. I am struggling to see if there will be any price increase (currently  £25 a month inc line rental). Does anyone have any suggestions if price is likely to increase or if they...

Compensation

Hi,  On Thursday morning at 9am I was told that NowBroad would send out an engineer in the next two days to fix my broadband, as currently I'm only getting about 2mg speed at the moment. (I was told the engineer does not need to visit my home). Predi...

Overcharged

Hello, This month i received and overcharge on the payment. Instead of 25 pounds i paid 35 pounds, no explanation and not what i agreed. I tried to contact them on the chat but I've been being the 1st in the line for the last 35 minutes... Any idea o...

Services suspended

Hi , there has been a mix up with the payments at work and I have not been paid this month so my services have been duspended can i have an exstention on them until the 12 october as im not going to be paid until then Please can someonr from nowtv me...

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