Hi,
On Thursday morning at 9am I was told that NowBroad would send out an engineer in the next two days to fix my broadband, as currently I'm only getting about 2mg speed at the moment. (I was told the engineer does not need to visit my home).
Predictably, the speed is still the same and have heard nothing, so clearly they have failed in their obligation. Does anyone know how the compensation works? Is there a specific form for sorting it out?
Cheers,
