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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Contact Number

I am a broadband and phone customer and meant to be going live tomorrow - but no modem or anything has arrived. When I press ‘track order’ or ‘contact us’ button on the site - nothing happens. So frustrating! Can anyone advise please before I pull al...

Complete Account for Broadband

Hi,  I have been sent a link to to complete my account before my broadband goes live - however, this link does not work and sends me to the now tv passes page? Is there somewhere to find where I can complete my account? Thanks,  Bex

Broadband buddy

It keeps telling me to change my broadband buddy settings but it takes me onto parental Controls. My parental controls are turned off because there are no young children so don't need any restrictions. I tried to live chat and they didn't help me at ...

Finish setting up account problem

HiI ordered broadband and got 2 emails about finishing setting up my account but the link in the email doesnt take me to a page where it asks for any of the details that the email says. It takes me to a page where i have to enter all my details again...

Email blocked

Why do now tv make it so difficult to live chat or email them?  Even when you click 'contact us' it takes you do more unrelated stuff. Anyway.... After extensive testing, I've found that NOW TV ISP is blocking my connection to an email server (reputa...

Due bill payment

My account says my last bill was paid on 12th March but it has not been taken from the card registered at the time of billing. The registered card has been cancelled and I have updated my account with my new payment card. Will payment be automaticall...

Moving: transfer of service date

Hi all,I am moving this week, but Now TV says it needs a full 2 weeks to transfer their service, so I'll be in my new place for a week without phone or internet. Is it possible to have that transfer happen sooner?I would have thought it was as easy a...