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Kayleighw
Advocate

No broadband for 3 months

@HeadOffice I applied for broadband in August received my router pack plugged it all in nothing rang customer service time and time again it’s now the 28th November I still have no internet I am studying to do a diploma I have not been able to study I have 4 children who I cannot drag around with me to get some internet I am really unhappy with this service and would like some compensation as it states from 1st April you are giving customers compensation if needed 

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gavs82008
Expert 3

Re: No broadband for 3 months

@Kayleighw 

This is a customer forum, so don;t be surprised not to get a response from a member of staff.

 

Check out the following link for broadband complaints. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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