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T5
Advocate

‎16-10-2023 13:54

Cancelling broadband

I’m a few months into my contract, I’m having to relocate but will not need broadband anymore, Is this going to cost me a lot of money? Help 

0
2 REPLIES 2
chilli2
Elite 2

‎16-10-2023 14:15

Did you sign up to a 12 month minimum term, or a 1 month rolling deal?

 

0
RoyB
Legend

‎16-10-2023 15:44

@T5 

Hope that Now can’t give you broadband where you’re going.

If they can’t service your new address, they will release you from the contract penalty-free.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.