Broadband payment overdue payment made but nowtv hasnt reconnected broadband

[xavier5000]

Now tv cut off our braodband on the 26th September...because of a mixup with payment on our side....we made the payment yesterday 9th October and they have not reconnected it....when we test the line for issues it says we have to make the overdue due payment we have already made...will nowtv reconnect us

Thanks in advance

[Jayach]

If you have cleared the payment problem, I'm sure they will reconnect your service, the systems may just take a while to catch up.

Perhaps call the number in the link below to see if they can speed the process up.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008 · Accepted solution]

@xavier5000 

If you’re still not up and running by tomorrow call the broadband team using the method provided by @Jayach