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Anonymous User
Not applicable

not recieving promotion offer

Hi i signed up on xbox ome and it said i would recieve 10 pound xbox voucher after first payment but i havent recieved it yet, how long does it take to go onto account after first payment ?

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

You normally receive an email to claim offer 30 days after first payment is made.

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12 REPLIES 12
schnapps
Legend 5
Legend 5

@Anonymous User

 

Are you seeing a blue box message saying "We are working on it" ?

 

Anonymous User
Not applicable

yes it is ticked

schnapps
Legend 5
Legend 5

@Anonymous User

 

I am in the same boat has you, i have asked the NowTV Team to investigate why i don't seem to get any Promotional emails like some other forum members seem to receive on a regular basis.

 

Still awaiting a reply from the NowTV Team, will give them a chase within the next week or so.

 

Just double check, you haven't opted out of receiving emails from Now TV by going to My Account > Account Details where there should be a tick box option to request emails (never opted out myself, but still not receive emails promo's from NowTV). 

 

Like you i have been a loyal customer for a few years now, i believe in my case there is a technical glitch NowTV end which they are still Investigating on my behalf.