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Occasional Poster
Posts: 2
Registered: ‎20-03-2017

Re: Sky movies charged but not purchased. Refund wanted

Okay, I've cancelled it for myself and talked to a customer service rep. Apparently "As few of our lucky customers have received this offer of free one month Sky Cinema Month Pass as a goodwill gesture." and that the offer was supposed to be that it was a free month with no strings attached and automatically cancels at the end. However the email that actually went out stated clearly twice that you WOULD be charged after it ended.

 

Sorted now, but still not happy about this!