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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 25492 Views
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9057 Views
  • 0 replies
  • 2 thanks

Unauthorized charges

I have 2 unexplained charges for NOW TV. I tried to sign up to on a free trial, but because I live in the U.S., it would not let me watch anything, yet Now TV still charged me - twice! (Once AFTER I canceled it.) It seems that this corporation makes ...

cspit by Newbie
  • 61 Views
  • 1 replies
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Overcharged on the same day

Can someone help me how I get a refund from NowTV or how I manage to place a request for refund since the ChatBot doesn't accept my request and doesn't offer a path to communicate with anyone in the company. The issue is that besides my NowTv Enterta...

André by Newbie
  • 99 Views
  • 2 replies
  • 2 thanks

Cancelled subscription

Hi  I cancelled my nowtv in December but they are still billing me I have tried to resolve with the bots but had no success is there a contact number 

Rich3 by Advocate
  • 82 Views
  • 1 replies
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Paying double?

Why am I paying double this month? And why have I got to post my issue on a public forum? Where is the chat option? This is garbage service.

Charging email address

NEED to change email address but don't have access to the old email account the my account is registered with. 

Bio by Advocate
  • 88 Views
  • 2 replies
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Unexpected bill

I had taken nowTV for just 1 month and cancelled it after a month. I am still getting bills and it is getting diducted by direct debit from my account. I need to get refund. how to go about it?

Unable to cancel subscriptions

I use an Amazon Stick and I am able to watch  NOWTV , I am charged monthly via PayPal When I log in my account on NOWTV and try to cancel the system show I do not have any subscription , but I have two I am not able to cancel , what do I do ?  PLEASE...

FreeME by Newbie
  • 123 Views
  • 2 replies
  • 1 thanks

Incorrect EE TV email address

How do I contact NowTV to get them to update the email address that links my BT account to NowTV?  For some reason, the email address from BT is NOT my email address, so when I log into NowTV I am unable to register my EE TV subscription

Shawn by Mentor
  • 266 Views
  • 11 replies
  • 6 thanks