06-12-2015 17:34
I can't find a contact us button or live help this is really bad for a big company that has no helpline, I usually have entertainments pass and I cancelled it and the payment has come out I want the money back as Iv paid for the same thing through my you view . it says cancelled on my account but the money is pending out of my bank how can I get in touch with someone as there isn't even an email I can find to contact anyone
Solved! Go to Solution.
06-12-2015 17:41
Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
02-01-2016 20:30
I've had money taken from my account after canceling live chat is just coming up ass error can someone help please
04-01-2016 15:51
Hi @Anonymous User,
Thanks for getting in touch.
Just to let you know I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
22-02-2016 9:29
Yes, they have taken money from my account today also and I cannot find a way to get to live chat to ask why....wonder why that is?
22-02-2016 9:32
@Anonymous User I can reach live chat right now. Went via the FAQ http://help.nowtv.com/article/Cancelled-but-still-being-charged and clicked the Contact Us button at the end of the article.
22-02-2016 9:49
Hi, that really helped, thanks so much
03-04-2016 17:47
Help trying too buy a entertainment via now tv box, services is down so tried on line, gave me 14 day trial which I already claimed,Can'n buy a entertainment pass, by tv/online HELP PLEASE. Be trying for a hour know???????😠😬😕😤😮
05-04-2016 16:16
Hi @Anonymous User
If you can use a PC/MAC and follow this guide you should then be able to buy a pass.
Thanks
Andy
03-04-2016 18:03
Hi I have just bought Now TV package but I believe it's the wrong package, I need a now tv box package.
Could you tell me how I can change to this package?
Kind Regards
Gemma
03-04-2016 18:09
@Anonymous User wrote:Hi I have just bought Now TV package but I believe it's the wrong package, I need a now tv box package.
Could you tell me how I can change to this package?
Kind Regards
Gemma
GemmaMasters
Assume you mean a NowTV box with the included voucher pass in the box.
If that's the case, which retailer / shop did you buy the NowTV box from ?
05-04-2016 16:19
Hi @Anonymous User
I can see that this has been resolved for you
Thanks
Andy