Hi @Anonymous User
Guiven that 'account' related issues, such as yours are subject to the Data Protection Act, you will need to contact a NOW TV representative either via 'Email' or preferably via the forums 'Live Chat' facility and explain your requirements to them.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.