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I can't find a contact us button or live help this is really bad for a big company that has no helpline, I usually have entertainments pass and I cancelled it and the payment has come out I want the money back as Iv paid for the same thing through my you view . it says cancelled on my account but the money is pending out of my bank how can I get in touch with someone as there isn't even an email I can find to contact anyone
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Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
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Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
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I am experiencing the same.
I too have had money taken from my account after cancelling. Trying to contact NowTV is next to impossible. There is no phone number, only a maze of links of pages to trail through with frequentlyt ask questions (neither are at all helpful since they are simply explaining common sense) searching for a 'contact us' tab and when you think you've found it, it generally doesn't work! (Error 404 is what I often get). The Live Chart is never avalible either! It really seems like NowTV likes to take money from customers but does not like to be contacted.
A bit shoddy if you ask me!!!!
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Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Very sorry to hear that 😞
I'll get this looked into and email you shortly.
Birgit
NOW TV Team
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I would like to ask live chat why i cant remove any devices as the trash can icon does not work.
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Hi @Anonymous User
Thanks for getting in touch, sorry to hear you're having issues. Can you remove and add devices within your 'my account' section from a phone or online via laptop/PC.
Cheers
Ranj
NOW TV Team
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I've had money taken from my account after canceling live chat is just coming up ass error can someone help please
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Hi @Anonymous User,
Thanks for getting in touch.
Just to let you know I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
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