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Anonymous User
Not applicable

‎06-02-2016 9:07

£6.99 bill but no passes

Have finished my months trial and have been billed £6.99 but cant cancel anything to stop this as no passes to cancel on my account page.

Is this legalised robbery or am I missing somthing. Do I need to cancel my credit card to stop this!?

0
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

‎06-02-2016 10:08

In response to Anonymous User's comment

@Anonymous User

 

To get there go to the following help page

http://help.nowtv.com/article/None-of-the-above

and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

View solution in original post

10 REPLIES 10
Andy
Legend 5
Legend 5

‎15-09-2016 13:01

In response to Anonymous User's comment

@Anonymous User

 

Welcome to the forum. £6.99 will be either the day sports pass or the monthly entertainment pass. Often the cause of unexpected charges is when people have more than one NOW TV account, so if you have any other usernames try logging in with those to see if purchases have been made there. 

 

Unwanted day day passes can be refunded within 14 days if you pop onto live chat and request it. They can also help you track down where the charges come from if you're not able to track them down yourself.

 

To get to live chat, go to the following help page and click the Start Live Chat button.



http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV