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Anonymous User
Not applicable

‎12-09-2016 18:47

Refund for Lost United v City Game.

Hi,

You guys took money for the sports day pass yesterday, but I could not view the game.

Please advise on the refund process.

Thanks
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5 REPLIES 5
Anonymous User
Not applicable

‎12-09-2016 18:58

I have faced the same problem. spoke to a advisor online and he said wait until the problem has been resolved before recieving refund. Im hoping this problem has been resolved!

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Simon-J
Community Manager
Community Manager

‎13-09-2016 16:06

In response to Anonymous User

Hi @Anonymous User,

 

Thanks for posting.

 

Could you tell us what device you tried to view the game on at the time please and clarify the message you saw / what happened? 

 

Just establishing some details here as there was more than one issue.

 

Thanks

 

Simon

NOW TV Team

 

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Anonymous User
Not applicable

‎13-09-2016 16:19

In response to Simon-J
Hi,

I first tried using my white Now TV box, to no avail, then my IPhone, then my PC. All did the same thing the 'spinning top of death'

Eventually one of them went through as I was billed/charged, but the viewing never came on, as the box continued to ask me to pay.

So, missed my biggest game of the season So far.
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Simon-J
Community Manager
Community Manager

‎13-09-2016 15:48

Hi @Anonymous User,

 

Thanks for posting.

 

Although the payment may have shown as pending it shouldn't of actually left the account. Would you be able to double check if it has actually been charged and not just pending meaning it will go back into the account automatically?

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable

‎15-09-2016 11:13

Just to add and close this off.

Simon above was correct, funds were just 'pending' and have now been refunded. So thanks for that.

But, seriously, this happened last year against City too, something needs to be sorted as I really rely on that little box for games massively sometimes and to not be able to see games as high profile as this, and on such a numerical scale, is pretty bad Now Tv.

Cheers
Rus
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