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Anonymous User
Not applicable

cancelled BB but bill still showing on my account

So, i moved out of my house, wanted to keep the TV service and cancel the broadband and phone, which i did lat week and thats fine, and i am expecting something back on my next bill date, when i look in my account however it still shows the monthly cost of the broadband and phone is due to come out, as a normal bill to be paid on the 2nd March. surely by now the details in my account should've changed to no longer show the normal monthly price?

im just worried the payment hasnt been cancelled and i'll still be charged 

Anonymous User
Not applicable

Hi, is it direct debit? If so I would cancel this with your bank, or
contact your bank to see if it's been done. I did a live chat the other day
with now TV and did get my problem resolved.