27-03-2020 22:45
it has come to my notice that for some reason my payment was unable to direct debit and now is overdue. i am unable to make the payment through the website as it shows that its already been paid even though i got an email saying it was unable to process my payment and its now overdue. wondering how to make this payment with the new COVID-19 changes and the the helpline is no longer functioning.
i don't want my wifi to get cancelled during this time!!
24-05-2021 1:49
I want o make a payment on line can you tell me how to do it please
24-05-2021 10:22
@Anonymous User
Give the broadband team a call, should have the option for an automated service as well.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
25-05-2021 20:54
Is there a number to call I’ve tried a few and none of them are automated so I cannot pay my overdue amount and our broadband has been suspended
25-05-2021 20:59
@Anonymous User
Did you look at the post from me? As this will give you the number to call.
25-05-2021 21:25
Yes I’ve called all the numbers and none have an automated option and are all closed now
01-10-2021 14:09
i think they dont have an option for online payments which is a nuisance and just annoying, May have to give the team a call