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Kai1
Newbie

unauthorised payment for a sports pass

Hello NowTV, 

 

I have noticed that someone had purchased the £33 sports pass on my account. I am the account holder and the only one who watches/uses my now tv. I never authorised paying for this on 28t of September and I would like to know how someone has managed to do this? Please help me.

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2 Replies
gavs82008
Legend 5
Legend 5

Re: unauthorised payment for a sports pass

@Kai1 

If you are 100% you did not authorise the payment I would 

  1. Change your password https://help.nowtv.com/article/change-password
  2. Set up a payment PIN https://help.nowtv.com/article/forgotten-parental-pin-payment-pin
  3. Head onto Live chat by clicking "chat online" and explain the situation  https://help.nowtv.com/article/how-to-submit-a-complaint

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
RoyB
Legend 5
Legend 5

Re: unauthorised payment for a sports pass

@Kai1 

 

In addition to @gavs82008 ‘s good advice above, please also visit:-

 

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure

 

where besides that same advice, you will also read how to consult your Device List and spot unknown devices, or known devices last used at times you don’t recognise, and how to force a logout of all devices.

 

This last thing is needed because even if you change your password, your breached account, if that is what this is, can continue to be used by whoever breached it, as long as they stay logged on, unless you force them off. After which, they can’t come back, as they don’t know your new password.

 

The article also covers ways your account could have been breached, and getting in touch with Now to report this, if it looks like fraud.


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