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GarryS
Advocate

cancellation penalty

Do the forthcoming T&C changes (17 Dec) allow me to cancel my Broadband+Phone contract now without penalty or paying the last few months on my contract?

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schnapps
Legend 5
Legend 5

Re: cancellation penalty

Hi @GarryS 

 

I don't think so reading this linked article below.

 

I would guess you can only wriggle out of your 12 month Broadband contract if NOW don't achieve the minimum speeds promised or a consistent loss or poor service or a price hike if your contract price was fixed.

 

https://help.nowtv.com/article/now-membership-t-cs-update 

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schnapps
Legend 5
Legend 5

Re: cancellation penalty

Hi @GarryS 

 

Here's the NOW article linked below with regards to early Broadband termination charges.

 

https://help.nowtv.com/article/early-termination-charges 

 

Because i am just a customer like your good self, you may better off asking NOW the question directly by sending them an email using the email address from this screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

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