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Anonymous User
Not applicable

‎27-02-2022 21:45

broadband has increased without telling me!

Hi I subscribed to the fab fibre in august - 12 months at 23.00 - I have just logged onto my account and found that i have been charged 32.00 since September 2021 - I am really upset how has this gone up after only one month and how do i get the price that i signed up for. i only received it for one month! Please help 

0
3 REPLIES 3
Anonymous User
Not applicable

‎28-02-2022 5:09 - edited ‎28-02-2022 5:12

I would give them a call on 03330 323 050, they open at 8am today and close at 8pm. It would be interesting to see why they have increased.

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gavs82008
Legend 5
Legend 5

‎28-02-2022 9:10

@Anonymous User 

Use the number supplied by @Anonymous User to give the broadband team a call. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎28-02-2022 9:45

In response to gavs82008's comment

Thanks, hopefully all sorted. When I moved house my contract was terminate and I was not advised that I needed to call and get it reinstated. The lady I spoke to said I would get a fefund. Thanks for your help 👍