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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
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Useless circler AI chat bot

Has any one at NOW TV tried to actually use the Useless circler AI chat bot. I have a problem, chat bots normally have a live element, to avoid death spiral answers

How do I reset all of my devices?

I’m the account holder and I must have set up NowTV on a device elsewhere and someone is using it. I followed the guidance on with changing my password and still wasn’t able to get access. ive had to cancel my membership because I can’t delete the de...

Who can i talk to. Not on here an actual person for help

I see my payments are not going  out, so ive updated my card, still nothing. Its been like this for 3 months. Because of this what i owe goes up each month so it looks like ive not paid. Now my Now tv is not working, i  use the now tv apps online on ...

slswan by Scholar
  • 1 replies
  • 1 thanks


I have been charged a boost package that I have not signed up to. Refund me immediately. 

NOW TV won't accept payment card for some passes

I received an email from NOW TV saying that they can't take payment for my entertainment pass and my movies pass but my payment card is valid and there are definitely funds available and I've never changed my card details. This is the first month thi...