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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Beware Of Misleading Sales When Cancelling

I was happily enjoying both movie and entertainment passes until they recently pushed up the prices at the end of my deal. So I signed up to Netflix and cancelled NowTV.   1) The first time I cancelled the cancellation did not work, because it seems ...

Fraudulent activity on NowTv

I've just received an email saying I purchased 2 passes yesterday - which I did not purchase!And no one else has access to my account.I've logged into my NowTV account to check and the passes have been purchased. Worst of all - this is not the first ...


Now Tv stole from me, I cancelled and they stole my money after I cancelled. Please don’t use this company they are a scam

Resolved! Change Email Address

Hello I need to change my email address but when I attempt to do so on the website it produces an error. Does anyone know another method to change the account email address? thanks Jay

JayAL by Advocate
  • 5 replies
  • 1 thanks

Sky Sports Price Increase & Cancellation

Had the Sky Sports monthly pass for a few (4 or 5) months now. All of a sudden the price has increased from 25£ to 35£. From the NowTV website it seems like it should stay at the lower price for 12 months? Anyway, I want to cancel my pass since there...


Hello,  My bill has just been increased from 22 to 32 gbp this month with absolutely no warning, how do I get in n contact with someone to call and resolve this issue, I would like to to be reduced down to the standard plan otherwise I will have to s...

NOW TV is stealing from me

     It has been SEVERAL MONTHS since I have had a NOWTV account and lo and behold on the 2nd October I have received a bill for a service I do not use! I have attempted to find a solution and obtain a refund. This is just absolutely disgusting and f...

No contact imformatiom

I suggest people contact Ofcom regarding the disdain Nowtv treats its paying customers. They do not supply any contact information (live chat has never worked) and only a number for broadband. This is a disgusting way to treat customers