Refund for hub

[Kels]

Hello can anyone help. I have cancelled my broadband within my 14 day cooling off period and I am yet to find out about my refund for the box. It states in their small print that you will get a refund if you cancel within the time frame. They are telling me I have not returned the box however I haven't received the box yet as I cancelled before my broadband when live. Any assistance would be great. Thanks 

[gavs82008]

@Kels 

When you say they are telling you, is this over the phone?

https://help.nowtv.com/article/how-do-i-cancel-broadband
See drop down 3. Then the ‘Get in touch’ for this.
https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service