Increased broadband and calls this month - no reason

[JackieA]

Hi,

I always pay £32.50 for broadband and calls but this time I have been charged £39.50 for no apparent reason. 
can you help please??

[gavs82008]

@JackieA 

From staff not a chance, see this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

As my guess, your 12 month discounted rate came to an end. Which you should have had notification about.
https://help.nowtv.com/article/end-of-broadband-contract

Best to call the broadband team to sort it out. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract