12-02-2022 14:13
A few months ago I cancelled my NOW TV memberships however I have recently found that £9.99 is still being taken out of my account. Why? I had trouble with my bank details late last year and had my card replaced twice. The payments should not be correct as I have no NOW memberships as I was no longer needing the NOW service. I have looked at all FAQs about payments and billing but had no look.
12-02-2022 14:22
@Anonymous User
Did you ever get email confirmations stating your memberships were cancelled?
When you go to the membership section of your account do you have anything active?
https://www.nowtv.com/gb/account/membership
Worthwhile checking to see if you have a duplicate account with the same payment details.
https://help.nowtv.com/article/find-an-account
Head onto live chat to see what staff can do for you. Use the method in my signature.