Terrible Device Limit

[Anonymous User]

I've complained about this device limit before when I bought an AppleTV, only to find out I couldnt use NOWTV on it because of this device limit, last week my girlfriend accidently removed our Apple TV from the device list to watch the F1 on her laptop and now I'm in the same situation.  That was our main device so now we can't watch NOWTV in the living room.

This device limit is absolutely rediculous, we are just a family of two but in our home we have 2 TVs, a PC, 2 tablets, 2 phones, a laptop, Apple TV, PS4 and I also would like to use NOWTV at work occasionally on one of 2 computers, having to manage these devices is pain enough but making the time frame a month is just appauling, Netflix doesn't have this, the 2 stream limit seems like it would do more than enough to limit excessive use of the service.  Why punish normal users for fear that some rogues will abuse the service?

Streaming services are supposed to be about convenience, at this rate it would be more convenient for me to just wait a bit and buy the shows I want on iTunes. 

[4268]

How are you watching Now on your TVs?  Is either or both an LG Smart TV?  Or do you have Now TV Boxes.  I noticed you have Apple TV and a PS4 are these on the same TV or different TVs.  

[Anonymous User]

I'm often one of the first to pick out NowTv's negative points but i think the device limit is quite fair. There has to be a limit in my opinion (what ever that limit may be). Imagine if i bought 20 boxes (or more) hooked them all up to my account and handed them out to friends and family (or even sold them). You could then add more devices such as pc's, tablets etc.

Most providers like Sky's main serivce you have to pay extra to use additonal so can't even stream from more than one without an additional cost and i believe even the Sky Go service has a 4 device limit too.

That being said maybe it would be an option to allow more devices to be added than 4, say double it but keep the two stream limit. That would help in situations like yours be also stop any abuse to the system. I think if you could add upto 8 devices with the option of swapping out one per month that would cover most busy households.

I wonder though, if you have two tv's and there are two people in your house why the need to use the computer nd ps4? (unless its a laptop and your using outside the house but then you could just use your phone or a tablet and same at work?). Obviously i dont know your exact setup/layout but i just cant imagine a situation where i would need to have all those devices attached 😛

Edit: I could be wrong here, but something that came ot mind after i posted. On the laptop if you use the browser and not the App i dont think it counts as a device.

[Anonymous User]

@Anonymous User
You are paying for bandwith not total usage.  With a 2 stream limit it doesn't matter, hand it out to as many people as you want, you'll only ever have a maximum of 2 streams running 24/7, something I could do at home should I chose to.  There is a reason that Netflix and Amazon don't have device limits, its actually pointless and only inconveniences customers.

No a browser does need to be registered, I can't use NOWTV at work on the browser without registering.

Basically it wants to limit me to my 2 TVs at home and both mine and gf tablet, that arbitrary limit flies in the face of modern trends of convenience and device independence, I can make a document in word and pick it up on any device I own, but I can't watch a show and pick it up on another device with NOWTV because of "reasons".  It also means we would be inconvenienced if we decided to upgrade 2 of those devices in one month, something not unheard of, screw us if we get another TV or I decide to get a laptop.

If NOWTV wants to put up this pointless barrier then that's their decision, but frankly all it does it stop me using the service at my own convenience, I just end up using Netflix instead, so when it comes time to check the finances and I have to justify spending £80 or so a year on it, it'll have a harder time making the cut.

@ukbobboy
Why pay an extra £7 a month just for that?  She does use the Sports package for the F1 which I don't but she still uses the entertainment one from time to time when she travels with work.

@Anonymous User 
Thanks

[Anonymous User]

Netflix also have simular restirctions in place.

The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "Your Account" page.

https://help.netflix.com/legal/termsofuse?locale=en&docType=termsofuse

[Anonymous User]

@Anonymous User The key word there is simultaneously.

Netflix limits you to 2 streams and infinite devices.
NOWTV limit you to 2 streams and 4 devices.

I don't have a problem with 2 streams, that's very sensible, I have a problem with the 4 device limit.

[Anonymous User]

I’ve brought 2 now t v box’s why can’t I use them for now t v not happy 

[Anonymous User]

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@Anonymous User wrote:

I’ve brought 2 now t v box’s why can’t I use them for now t v not happy 

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You can 

[ukbobboy]

@Anonymous User @Anonymous User

Hi Nan

You know, you can use up to four devices on one Now TV account and two devices simultaneously, i.e. at the same time.

The only problem that happens to some app, iphone/android and smart TV users is that when they get software updates those updates can look to the Now TV system like a new device and push users over the 4-device limit. But a quick call to Now TV's help chat usually solves this common problem.

I'd just like to ask, where did you get the idea that you could not use your two Now TV boxes?

UK Bob

[Anonymous User]

Hi

Device limit! Where do i start!

I have 2 phones and 2 chromecast devices added. Message pops up saying i have reached the limit! Cant wath anything even on my own device which i am paying monthly for. Please reset the limit as we are on holiday with very upset doughter who cant wath frozen or moana. If its not done immediately you will have to deal with her! I wouldnt try if i were you! 

[Tony-D]

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@Anonymous User wrote:

Hi

Device limit! Where do i start!

I have 2 phones and 2 chromecast devices added. Message pops up saying i have reached the limit! Cant wath anything even on my own device which i am paying monthly for. Please reset the limit as we are on holiday with very upset doughter who cant wath frozen or moana. If its not done immediately you will have to deal with her! I wouldnt try if i were you! 

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That should be working for you now @Anonymous User Sorry about the late response. I was off when this post went through but someone should have picked it up for you.

[Anonymous User]

Please help I accidentally removed a device from my account and now can’t watch anything. I’d switched between an iPad and Apple TV without realising I had a device limit. My account refreshed on 13th sept but the device limit doesn’t seem to have...

[Tony-D]

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@Anonymous User wrote:

Please help I accidentally removed a device from my account and now can’t watch anything. I’d switched between an iPad and Apple TV without realising I had a device limit. My account refreshed on 13th sept but the device limit doesn’t seem to have...

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I'll send you an email @Anonymous User We'll get it sorted no problems

[Anonymous User]

The device limit is one of many restrictions or downgrades similar to red button services to make sky t.v. look a better option. Just sky's business model to not give you anything that ticks all the boxes I'm afraid and pay for x,y and z extra

[Anonymous User]

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@Anonymous User wrote:

The device limit is one of many restrictions or downgrades similar to red button services to make sky t.v. look a better option. Just sky's business model to not give you anything that ticks all the boxes I'm afraid and pay for x,y and z extra

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With sky you have a two device/two concurrent stream limit.  That's worse.

[Anonymous User · Accepted solution]

Hi @Anonymous User

I have allowed you an extra change this month as an exception to our device policy to get you back up and running.

Thanks

Andy

[ukbobboy]

@Anonymous User @Anonymous User @Anonymous User @4268

Guys

Would it not be easier, and more convenient, if @Anonymous User got his girlfriend her own Now TV account, that way with four device each they could play around to their hearts content.

UK Bob

[Anonymous User]

Why would he want to pay twice?

[Anonymous User]

Hi,

I really need Now TV help. I have 4 devices registered to my account. I have used my PS4 as my main device but due to moving house early May started using my phone. Now I am moved in with a new internet connection I canot use my PS4 until June 1st - what is this all about?

If I can use at least 2 devices and have 4 linked why can I only use 1? Im happy to delete all my devises (I removed my PS3) and just watch the PS4 but there is no option to do this. So, in short I can watch Now TV on just one devicem my phone - untill next month. I go on holiday next week in the UK. I want to take and watch Now TV on the PS4 and dont care about my other devices.

This is a really poor, limited customer experience and what makes the matter worse is your customer service is appauling. I cant speak to anyone on the phone (I tried Sky and Now TV for an hour today and got knowhere). You claim to have webchat but this is not available (there is a box with a red circle round it but no actual option) and your email option is not available either. All I can do is post this comment and hope someone at Now TV picks it up.

How do I raise a complaint and how do I cancel my subscription?

[Anonymous User]

Anyone from Now TV prepared to reply or get in touch??? Im back today AGAIN trying to use 'Live Chat' or Email to resolve my issue and neither are available on the website. my user name is mjkenobi - please contact me, I am one click away from cancelling.

[Anonymous User]

Hi I have just signed up for the 14 day trial for the entertainment pass. It's for my now tv box and my daughter's ipad. 

At the moment I can only use the now tv box, and although I have to start paying at the end of the trial in a few days' time, my daughter cannot view on her device until June 1st! Not a good incentive for me to continue after the trial!