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Anonymous User
Not applicable
‎23-10-2020 11:41

Cancelling free trial (before it starts)

I just signed up with the intention of watching Modern Family during half term only to find out it isn't on at the moment!

 

Is there a way to cancel so I can still use the 7 day free trial at a later date? I know I can cancel now but the 7 day trial will continue and I won't be able to make use of it again...

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1 Reply
gavs82008
Legend 5
Legend 5
‎25-10-2020 9:11

@Anonymous User 

As far as I’m aware the free trail is for new customers only. So I would believe you’ve used the free trail up in this instance.

 

There are usually offers you can get, plus with Black Friday round the corner.

 

You can always head onto live chat to see what they say.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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