28-03-2023 9:24
I’m getting so annoyed now as the bot chat is crap I’m being charged twice for my now tv subscription this month & last month could be more but how do I get that back nothing has worked
28-03-2023 16:05
Jump onto live chat and report with staff.
Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
30-03-2023 13:35
same thing happened to me; it's quite unpleasant dealing with NOW
30-03-2023 13:54
For what?
TV or broadband?
If it was TV did you speak to staff using the method in my post?
30-03-2023 14:37
tv
30-03-2023 14:59
Then speak to staff using the method in my first post.
30-03-2023 15:08
I already have; i meant it happened to me past-tense