Stealing my money

[Louise]

I’m getting so annoyed now as the bot chat is crap I’m being charged twice for my now tv subscription this month & last month could be more but how do I get that back nothing has worked 

[gavs82008]

@Louise 

Jump onto live chat and report with staff.
Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[brianspence]

same thing happened to me; it's quite unpleasant dealing with NOW

[gavs82008]

@brianspence 

For what?

TV or broadband? 

If it was TV did you speak to staff using the method in my post?

[brianspence]

tv

[gavs82008]

@brianspence 

Then speak to staff using the method in my first post.

[brianspence]

I already have; i meant it happened to me past-tense