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Scottmain98
Newbie

Payment

I'm trying to pay my overdue bill but it's not accepting it and there is money in the account?

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1 Solution

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gavs82008
Expert 3

Re: Payment

@Scottmain98 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

View solution in original post

5 Replies
gavs82008
Expert 3

Re: Payment

@Scottmain98 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

View solution in original post

Rhona3
Newbie

Re: Payment

My now tv has been cancelled I've tried updating my details an it just comes back as incorrect detail this card is the I've used for months to pay this bill

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Depp1234
Advocate

Re: Payment

I can’t pay my now tv bill till Friday as iv changed jobs

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Nolonger
Advocate

Re: REFUND?

So.... now I’ve cancelled with now tv and they owe me money? How is a refund not automatically processed like it is with normal companies?

 

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RoyB Legend 5
Legend 5

Re: REFUND?

@Nolonger 

 

What have you cancelled?

 

Cancelling a Pass doesn’t stop the pass there and then, it just cancels any renewal, and the existing pass continues until whatever that renewal date would have been,

 

And so no refund is due.

 

Can’t answer for the situation with NowTV Broadband, but if that’s it, you have their number, so you can call them and ask about it.


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