Online message centre

[MemyselfandI]

In my online account there is a page for messages and documents. There are three unread messages and two unread documents. I am unable to read them as clicking the links does nothing. Is this normal?

The Nohelp Desk says I have already been emailed the messages which is true but it still begs the questions what do the documents contain and why bother having a list of messages that cannot be read?

[MemyselfandI]

Thanks Simon. All working correctly. Just found that one of the documents was the contract dated 12/12/2020 so so much for having seen everything via email.

@Simon-J 

[Anonymous User]

Hi I'm trying to start my 7 day trial but do u now we  I put my bank details in r they goin to take money off me ?

[gavs82008]

@Anonymous User 

You might see a pending 10p. This is just to make sure there is money on the account.

Any actual charge won’t happen until the end of the trial. Unless you cancel the pass of course 

[Anonymous User]

K thank u very much

[Emily30]

I got given a voucher from talk talk on the movie pass but won't let me do it. 

[schnapps]

Hi @Emily30 

Have you tried a different internet browser when going to your online NowTV account, under My Account > Manage Account > My Passes and tried to apply the voucher code either by clicking the Apply voucher button underneath the Cinema Pass or clicking the green Redeem Voucher button towards the top of the screen page.

If that doesn't work, see if the voucher code can by entered directly on your Youview TalkTalk box by going into the NowTV App on the box, then go to the bottom of the home screen App page, highlight and click on My Account, where there is an Apply Voucher button to click on and add the code from there (assuming the TalkTalk voucher is similar to how the NowTV voucher codes are used on their service).

Based on the above i am assuming you are not on an existing Movie offer that has 30 days or more left remaining and you bank card details on the NowTV system is up to date.

[schnapps]

Hi @Emily30 

Also see if anything in this Talk Talk NowTV FAQ's , points you in the right direction or helps.

https://community.talktalk.co.uk/t5/Articles/NOW-TV/ta-p/2457383#email 

[Anonymous User]

I want my card details removed! Someone is paying for passes on my account and I can not remove my details to stop them?! And there is no way to do it! It’s disgusting now get in touch and GET THEM REMOVED.

[gavs82008]

@Anonymous User 

This is a customer forum, so no-one from Now TV will contact you. They do occasionally monitor the forum however.

So I would recommend these steps. 

Firstly check this link out to see how many accounts you have with the same payment details.

https://help.nowtv.com/article/find-an-account

Secondly set up a payment PIN

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
https://www.nowtv.com/gb/account/settings

Thirdly either pop onto Live chat to speak with Now TV staff about the situation.

Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to the address in the below picture.

 

[Anonymous User]

Thank you for your help! Payment pin isn’t working tho I’ll keep trying 

[Anonymous User]

I am now having issues with messages when I click it says " we have an important message please log in.

I am logged in, I have tried accessing the message via Chrome, Safari, Firefox & Edge to see if that would resolve it but it doesnt

@Simon-J - You didnt say how the issue with message was fixed - any suggestions?