Unable to find an 'important message'

[JohnC]

This morning I've received a message in a text that says 'We've sent you an important message about your NOW Broadband Membership. To read it, please log in to nowtv.com/mymessages area of My Account'

So, I logged in to my account and headed to 'Messages'. All I found there was a message that said 'We've sent you an important message about your NOW Broadband Membership. To read it, please log in to nowtv.com/mymessages area of My Account' - The exact same message!

I've even tried just going to 'nowtv.com/mymessages' but I end up at the same place, at the Message Centre. I'm so confused. Any help, please? Has anyone else had the same circular message?

I want to read my 'important message', but I can't!

[gavs82008 · Accepted solution]

@JohnC 

Try another browser or deleting the cookies and data?

Otherwise call the broadband team to report it.

[JohnC]

@gavs82008 

Thanks for your help. I tried another browser with no success so  I called them.

Got through within 10 seconds which is very impressive and signed up for another 12 months.

[RoyB]

@JohnC 

They don’t deserve you 😛