19-12-2020 11:48
In my online account there is a page for messages and documents. There are three unread messages and two unread documents. I am unable to read them as clicking the links does nothing. Is this normal?
The Nohelp Desk says I have already been emailed the messages which is true but it still begs the questions what do the documents contain and why bother having a list of messages that cannot be read?
Solved! Go to Solution.
13-01-2021 11:37
@Anonymous User @Anonymous User @schnapps @gavs82008
Hi all,
I've been told that this should now be resloved. Can I ask you to have a look at report back?
If you're still seeing problems I'll update the teams right away.
Thanks
Simon
06-01-2021 9:19
bumpty bump bump
06-01-2021 9:30
@Anonymous User
Perhaps best to call the broadband support team or send an email to customer support?
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
06-01-2021 9:49
Tried it. They say it doesn't happen. So I'll keep on bumping. Hopefully enough people will raise a ticket with them and they actually look at it.
06-01-2021 10:34
Hi @Anonymous User @Anonymous User @schnapps
Thanks for raising this.
Are you able to share a screenshot of what your seeing at all? this will help me in getting this looked into.
Thanks
Simon
06-01-2021 11:23
06-01-2021 13:11 - edited 06-01-2021 13:19
Hi @Simon-J
Taking a screen shot is pointless, where if you click on your new / recent emails or saved documents under Broadband & Calls > Messages nothing happens, the page doesn't refresh no change in the url (nothing).
It seems the links to the email or documents for me will not open because they don't exist wherever the link is suppose to take you to.
Tried mine and my Dad's account on two different devices and three different internet browsers which was MS Edge, Chrome & Fire Fox.
Also tried my browser in a Private Window with the same unsuccessful result.
06-01-2021 20:06
My apologies, I just read @Anonymous User 's comment regarding seeing "page not found" again - I see now that this is only when trying to copy the links. So you are of course right it would be pointless.
Regardless - this has been reported across chat too and I'm told the teams are looking into it - I'll let you know when I have an update.
Thanks
Simon
07-01-2021 8:51
In my case the document links do not exist although the cursor changes when I hover over them so something should be happening with a click.
Clicking the message links also does nothing but I am able to copy & paste message links to another window. Trouble then is all I get is a "Page not found" page.
Something is definitely broken. I wonder if it could have something to do with the recent retirement of Adobe Flash?
13-01-2021 11:37
@Anonymous User @Anonymous User @schnapps @gavs82008
Hi all,
I've been told that this should now be resloved. Can I ask you to have a look at report back?
If you're still seeing problems I'll update the teams right away.
Thanks
Simon
13-01-2021 13:14