cancel
Showing results for 
Search instead for 
Did you mean: 
Newgirlintown
Advocate

Just signed up for Broadband - so why are my bank details also linked to TV Membership?

Hi all,

 

Bit nervous that I’ve accidentally signed up for a TV Membership when I was only meaning to switch my broadband provider.

 

Any idea why, in ‘my account’, my bank cards and bank details (and my PayPal account) are linked both to my new broadband membership (which I expected) and to a TV Membership (that I didn’t expect). Will I be charged for this? Yikes!

 

Can’t seem to cancel the TV Membership… is this normal practice? Or have I done something wrong? Probably not reading the Terms and Conditions properly for a start! 😉

 

Any help much appreciated. Thanks in advance!

1 Solution
gavs82008
Legend 5
Legend 5

@Newgirlintown 

Your payment details are automatically linked in the system. So if you ever want any TV memberships you don’t need to do anything g apart from subscribe.

 

For a piece of mind you can check the memberships section within your account and if there are no active memberships then nothing has been signed up.

https://www.nowtv.com/gb/account/membership

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 Replies
gavs82008
Legend 5
Legend 5

@Newgirlintown 

Your payment details are automatically linked in the system. So if you ever want any TV memberships you don’t need to do anything g apart from subscribe.

 

For a piece of mind you can check the memberships section within your account and if there are no active memberships then nothing has been signed up.

https://www.nowtv.com/gb/account/membership

FYI that I do not work for NOW, just a NOW customer trying to help
Newgirlintown
Advocate

@gavs82008 Thanks so much for your help, checked the membership area and there doesn’t seem to be anything active 😅👍