@Anonymous User
If this is one amount, that would likely be Now Broadband.
Call the Broadband Team on 0330 041 2518 to get this sorted out.
If it is several amounts, though, that would be Now memberships.
Use the following link to contact Live Chat:
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quickly’ on this screen. This leads to the Nowbot, an AI bot that would assist you in navigating the Help very nicely; but if you are here, you have already gone beyond that.
Rather than chat to Now, you might prefer to email them, which you can do to
customerservices@ nowtv.com
(omit the space, needed here as the Community software ‘eats’ properly formed email addresses).
Some problems can be better expressed in an email, but it’s up to you.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
