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Anonymous User
Not applicable

Failed payment

Hello

my payment has filed resulting in me losing access. There is no issue with my bank and every month prior was fine. There is no option to retry. Pls advise how to resolve using my current contract. If I restart then the price has increased. Thank you 

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

For TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you, for cinema package. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

From experience they will try again for the next few days.

Worth updating your payment details, even if it’s with the same method.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you. Let’s see. In the meantime I was cut off on a Friday night!