I can't cancel my subscription?

[Anonymous User]

I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Can you please tell me what exactly are you trying to do - do you wish to cancel the renewal or re-activate?

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

On clicking confirm cancellation, I get an error. Trying to cancel the entertainment package.

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Sorry to hear that. What exactly does it say when you're trying to cancel? Which device are you using to cancel?

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

Trying to cancel the entertainment package.  Not trying to cancel any devices. Trying to cancel on my PC

[Simon-J]

Hi @Anonymous User 

Thanks for posting.

I'll take a look at your subscription from our side, if this needs to be canceled by us we can do so. I'll send you an email shortly regarding this.

Thanks

Simon

NOW TV Team

[Anonymous User]

I am trying to cancel but the My account link takes me to the homepage.

[Anonymous User]

@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.

Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.

[Anonymous User]

hi im 17 and need your help. you see i subscribed to now tv just for the 14 day free trial however i didnt know you had to cancel the pass on the last day and i didnt know it was auto renew and now im have -£7.99 in my bank account and it was the first time i ever gt somethinglike that and i was wondering if you could please just restore the money so i can cancel my pass because i cant cancel the pass as it says you cant get the money or something. please just help me 

[Andy]

@Anonymous User

Welcome to the forum. Probably best if you (or the account holder if the account is in a different name) pop onto live chat and see if they can help.

To get to live chat, go to the following help page and choose the live chat option.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
 

[Anonymous User]

I am having the exact same problem with my NowTv subscription. I have sent countless messages and got no response, and my card has been charged. NowTv is literally cheating us all out of money without affording us the chance to cancel subscriptions!

[Anonymous User]

Hi Tinigirl,

Thank you for getting in touch.

I'm very sorry to hear you're experiencing problems cancelling. As this issue concerns sensitive information about your account I've sent you a private message about this. Please check your inbox.

Regards,

Diana

NOW TV Team

[Anonymous User]

Hi Diana,

I've seen your message, but my issue is still not yet resolved? Please help me cancel my NowTv subscription. This is extremely distressing as I am not getting the help I need to cancel my NowTv subscription, yet I am getting charged for the service

[Anonymous User]

Hi Tinigirl,

Thanks for getting back to me.

I replied to your private message. I can absolutely understand how frustrating this might be, but please don't worry, I promise we will solve this for you 🙂 Check your inbox and we can discuss this issue further there.

Regards,

Diana

NOW TV Team

[Anonymous User]

Please can you send me the relevant information on cancelling now tv please. I to have no auto renew option or any other way to cancel my account. The service is terrible and I will not be advising anyone else to subscribe. This is a massive con, instead of a big cancel button in the help section why don't you have the same feature in the manage my account page? What a set of crooks!

[Jason-C]

Hi Ent,

Thanks for getting in touch. Sorry to hear you've had troubles cancelling.

The auto renew button is usually right there after clicking Manage My Account! I promise that we try to make it as easy as possible for people to manage their own subscriptions.

That said, if your subscription/payment details do not appear for you, it may be the case that you're signed into an inactive account. Usually no further action is needed on an inactive account.

If you've definitely got an active account, then you'll need to ensure you sign in with those details instead.

To discuss account information, I'll be sending you a Private Message.

Regards,

Jason

NOW TV Team

[Anonymous User]

Jason
Like countless others on here that are having the exact same problem as me your private message contains absolutely nothing of use. Of course I have an active account as I've just had £8.99 taken from my bank account and of course I'm using the correct log in details because Now Tv emailed them to me. Why are you making this so hard? Just cancel my account please without jumping through hoops or solving a mystic puzzle.

[Jason-C]

Hi Ent,

Thanks for your reply.

Many apologies, we cannot cancel an account for you via community.

If you sign in using the correct details, you should be able to cancel in the usual way.

If you're unsure of those details, please follow the advice given in my PM, and I'm sure we can resolve this for you quickly.

Kind regards,

Jason

NOW TV Team

[Anonymous User]

I also cannot unsubsribe please PM me

[gavs82008]

@Anonymous User 

You are best to get in touch with NOW staff directly, this is a customer forum so you won't get it resolved by one of us.

Live chat, make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

I have been trying to cancel because of techical issues and limited choice of movies. I have just had my account debited for another month. Each time I tried to cancel it rejected my request and offered another deal. It is ridiculous  that I cannot call and have no email address to complain to

[Anonymous User]

Hi @Anonymous User

Thanks for your post and welcome to the forum.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).  There is also an option to email NOW TV on the same page.

Hope this helps