@Antonyb
You are best to get in touch with NOW staff directly, this is a customer forum so you won't get it resolved by one of us.
Live chat, make sure to click "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a
Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
