I find it utterly ridiculous that you can't actually delete your account. I have never come across that before with any other company. Very intrigued to know what the legal / regulatory reasons are and what personal info they are actually required to keep / how long for / why.
I tried to delete my account which has been dormant for ages as the family use my wife's account. I check my emails more often and am very much the 'admin' in the relationship so would benefit us to change the email address on her account to mine. We can never do this though, as my address is 'in use' on my existing account.
I have managed to remove the card details form my account, to stop the potential of someone logging into my account and maiking a purchase, but I hear that you haven't always been able to do this either.
Poor form from NowTV.
It's not allowing me to click on the steps due to it showing up as a red notice saying im not abale to complete this action. I have been searching how to cancel my subscription since december. I'm not happy due to the fact I have not managed to find out how to cancel my subscription nor get in contact with customer service, I had no choice but to pay! I would like a refund from the last 2 payments as I did not approve of this.
I was under the impression that "Passes" sold by shops and activated and used without problems could be cancelled before the , in this 2 months, validity was up in order to avoid charges for another ,unwanted, month. I find to my cost that this is not the case as the Pass ceased to function immediately the "cancel" button was pressed and despite lengthy correspondence with NOW, I was unable to regain the several weeks viewing I was denied or obtain some refund.
Where did I go wrong ?
Just in case I ever want to have a couple of months catching up with the better movies from the last year that have been missed in the cinema, or would I be better off using Netflix or Prime instead ?