20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
02-02-2018 18:48
I want my card details to be completely removed. How can i do that?
10-03-2018 12:28
10-03-2018 18:24
@Anonymous User
Welcome to the forum. Pop onto live chat and they can help. To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
30-03-2018 15:37
After yet another disappointing experience with NOW TV last Sunday (couldn't update card expiry date without speaking to customer services, no subtitles, doesn't work on the world's most popular browser) I decided enough was enough and asked on Live Chat for my account to be closed.
Since then I have been stuck in a Kafka-esque nightmare of useless support, including:
I can't work out whether NOW TV's customer service agents really are this stupid/useless, or whether they're just trying to be as unhelpful as possible.
I might add that all of the emails have been sent, for no apparent reason, to my old email address, even though I notified NOW TV of my new email address years ago.
I have now come on here in desperation, and it does no surprise me to find a 137-page thread of people trying, mostly unsuccessfully, to get NOW TV to perform the trivial task of closing their accounts.
SO PLEASE, IN GOD'S NAME, CAN SOMEBODY PLEASE TELL ME HOW I CAN GET MY ACCOUNT CLOSED?
For the absolute avoidance of doubt or confusion, I am not asking for my account to be "deactivated", or my card details removed. I want my account CLOSED, i.e. the login credentials I currently use should no longer be able to be used to log on.
I wait in hope more than in expectation.
01-04-2018 15:21
i just want to close my account and remove my payment imformatioin from your data base or what ever you call it
01-04-2018 15:26
@Anonymous User If you follow Andy's post two posts up there is a link to live chat. They should resolve this for you. 🙂
01-04-2018 15:32 - edited 01-04-2018 15:33
You can cancel payment at any time, all you need to do, is go into your payment profile and sellect that cancel profile, on your surcription profile!
01-04-2018 15:33
@Anonymous User The customer means to delete their account 🙂
01-04-2018 15:45 - edited 01-04-2018 15:45
I can not find, where to cancel this, if you speack to one of the NOW TV Team, they might be able to help. also check on my profile, for the community Manager, of NOW TV! that is all, that I can do, I am sorry, that I am not much help!
04-04-2018 12:33