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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Can't get Invoice for tv pass

When viewing my billing information and looking through previous payments I can see for an individual month what I was charged for broadband and tv passes, however when i press the download invoice button only the broadband pdf is downloaded. How can...

Resolved! Anyone else find NOW tv terrible to get going?

All I wanted to do was change a password and for some reason this stupid software / website of NOW tv fails to advance to step 4 of their process. To rub salt in the wounds, so their unhelpful message centre asks a load of questions as to whether I h...

Subscription

Hello I have paid for this service of £20 pound was made back last month as I clicked on the link to only have to pay for the next 3 months now it won't let my watch it via my TV or on my now TV app because some issue with a payment saying it was due...

Ray26 by • Advocate
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Details

I would like to delete my payment details completely but it is not giving me an option to do so? Please help

Now tv bolt on package for bt tv

Hi all Just a query for the bt tv customers that maybe on here if you were to add the now tv bolt on package onto your bt tv can you sign into now tv seperatly on other devices, TIA 

Resolved! Trying to start free trial of BOOST

I recently took out a free trial of Entertainment on my iPad app using Apple Pay which worked fine and been watching content I also tried to take out the Boost membership - which has been added to my subscriptions on my Apple ID however when I open t...

Discounted price not showing and no voucher received

In September I negotiated a new deal for my broadband. I currently pay £16.99pm for Sky Sports and this runs out in December.i rang to cancel my broadband but Now beat any other prices and reduced my Internet bill and gave me Sky Sports for £19.99pm....

RosieH by • Advocate
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NOW TV Emails Appearing Unsolicited

Hi I receive emails from NOW but the addresses asking for payment come from [email removed]  (an email account that has the word Sky in it and not NOW)I have an email from this address telling me that I am overdue a payment, with a phone number and w...

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