That’s an email address, not a link.
You are supposed to write to it, stating your request.
We are all customers here, like you; we can advise you where to go to make your request, but none of us can fulfil it for you.
@JAMIEBEE this is a customer community so no one from Now will read your comment and cancel your membership. You can do it by following the linked instructions. If you have more than 1 membership, you'll need to cancel them all individually.
Could you please help me
Today my Granddaughter accidently pushed a button on my nowtv remote that accidently resulted in my paying :
£9.99 sports day membership
Total payment £14.99
I cancelled the boost immediately but cannot cancel the sports day membership which I have not activated. Could you please arrange for my account to be refunded £14.99 and thereafter could you please remove my Visa debit card details
This is a customer forum, so the any chance of a refund will have to be discussed directly via NOW.
You have either live chat by “chat online”.
Or email customer support. Address in below picture.
And set a Payment PIN under My Account/Manage Account/Account Summary immediately to prevent any further accidental purchases!