20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
05-03-2015 11:06
Hi @Anonymous User ,
Thanks for getting in touch.
I have sent you an email regarding this.
If you have any further questions please feel free to get back in touch.
Kind Regards,
Karl
NOW TV Team
07-01-2015 16:02
Dear Now TV Customer Services,
I write via this forum as there is no apparent way of contacting Now TV. No telephone number, no email address, no contact us form, and your contact us page is inconclusive, be that is it may.
I would like you to delete the credit card details against my account please.
I am not happy about Now TV or Sky retaining my personal financial data.
Thank you
07-01-2015 17:04
Hi @Anonymous User
Thanks for posting. Sorry to hear you've had issues trying to contact us. I will send you an e-mail very shortly.
Regards
Ranj
NOW TV Team
07-01-2015 21:48
Hi
I am very un happy about your service. I have been trying to cancel for a week and cannot. I also cannot phone , email or contct your team in anyway to cancel. there is no cancel button availible . I feel i have been forced to pay the 9.99 after the free trail because you cannot cancel . Can you help me cancel my details as i no longer want this service and would like a refund also. I am very frustrated that you advertise free trial so easy to join so easy to cancel well it is not. Please can you contact me back with how to do this or do it for me
08-01-2015 9:51 - edited 08-01-2015 10:00
16-02-2016 16:38
exactly the same has happened to me I have a two month free pass and I have been charged after 14 days!! this useless website Does NOT have a LiVE chat sa it said it does and i feel as this is a big hoax to get peoples money off them once their bank details have been given!
if this is not so prove me wrong and publish a phone or email address to voice our complaints!
16-02-2016 17:06
Hi there @Anonymous User
You can find our Live Chat by clicking here. To get there, you need to choose what catergory best fits your issue and then click the Contact Us button.
I've just sent you an email so we can get this issue sorted out as soon as possible.
If you could reply to that, we can move from there.
Thanks,
Ryan
NOW TV Team
27-07-2016 17:28
i want to delete my card details off my account but i dont no how
27-07-2016 17:36
@Anonymous User
If you wish to have all your personal details removed from the NowTV database, your best option is to contact nowtv live chat.
Click on link below to contact them.
29-07-2016 17:16
Hi @Anonymous User,
Thanks for posting.
As @schnapps says this is something that we need to do for you. I'll do that for you myself now and drop you an email to let you know when it's done. Please note that you won't be able to use the service on any of your devices unless you add card details again.
Thanks
Simon
NOW TV Team