My payment failed and when I've tried to restart it it won't allow me to pay

[NikNakNoo]

There are funds available, I've checked my card details, I've tried using my TV, My Phone, My laptop and paying by PayPal but it just won't take payment. The online chat dude is as much use as a chocolate tea pot - he's given me £6 credit for the inconvenience,which I can see has come off my bill, but it still won't allow me to pay so we still can't watch our show!  Please can anyone tell me what's going on? thanks

[gavs82008]

@NikNakNoo 

Did you use the ‘Get help quicker’ which is a bot? Or live chat which is speaking with staff from NOW.

For live chat make sure to be signed in and use the ‘How to get in touch’ drop down,
https://help.nowtv.com/get-in-touch/tv/payment-card-expired-or-declined

[NikNakNoo]

Hi, thanks, I think it was a person, he had a name and his answers were
polite but not a lot of use, not robotic - more chaotic! After various
suggestions which didn't work he pretty much said try later and then
disappeared.

I'd love to speak to a human on a phone, but I suspect it's not possible.

[gavs82008]

@NikNakNoo 

Unless you're a broadband customer or billing is through BT there is no phone support whatsoever for the TV streaming with NOW.

[NikNakNoo]

Thanks that's what I thought.